Terms and Conditions

  • Owner is responsible and will ensure that their pet is up-to-date with their vaccinations, flea and tick treatments and de-wormer treatments. Owner accepts full liability for any loss or damage caused by their pet while being walked. Puget Paws is not held accountable for vet fees or third party claims while your pet is in our care. Owner is to make full disclosure of any quality or characteristic problems which might make your pet not suitable for walking or pet sitting; including behavioral or health problems, antisocial behavior; including aggression, incontinence or lack of house training and excessive loud barking or whining. Failure on the part of the owner to disclose any matter which might render owner’s pet unsuitable for walking or pet sitting will be deemed a material omission amounting to a fundamental breach of our agreement. We make every effort to contact the owner in the event of an emergency. We recommend owners provide us with a contact number of a trusted third party should we be unable to make contact. However, we reserve the right to make decisions regarding your pet’s health provided it is at all times acting in the best interests of the pet and on the advice of a veterinary surgeon. Owner is responsible for payment of any veterinary fees incurred. 
  • Cancellation: (Dog Walking and Pet Visits)   You may cancel your booked slot provided you give a minimum of 24-hours notice, you will not be charged. Cancellations made within 24-hours of the walk/visit commencing, the full rate will be charged. (Pet sitting)   A minimum of four-days notice is required to cancel. Failure to do so will result the 25% deposit non-refundable. Cancellations made with in 24 hours notice will be charged in full for that day/night scheduled services in addition to the 25% non refundable deposit.  
  • Charges:  Service rates are subject to change at any time.(Dog Walking and Pet Visits) Charges are as advertised on our rates page. Please visit the services and rates section on our website to view current rates. (Pet sitting)  Charges are per night.    
  • Additional Fees: All fees are subject to change at any time. Additional pet, Holiday, weekend, premium hours, key pick up/return, additional consultations, and late payment fees are subject to change, please visit the Additional Fees section at the bottom of the services and rates section on our website to view current fees.
  • Late Payment Fee:  Full payment is required on or before the first day of scheduled service. Clients enrolled in weekly walk/visit packages, payment is due on or before the first day of the walk week. Clients enrolled in monthly billing have a 5 day grace period from due date.  A 5% late fee of amount due will be added to invoices past due. 
  • Termination Policy: Clients and Puget Paws agree to give one week’s written notice to cancel the agreement. 

Privacy Policy:

We understand the importance of protecting personal information. For that reason, we have taken the following steps:
• Paper information is either under supervision or secured in restricted area.
• Electronic hardware is either under supervision or secure in a restricted area at all times.
• Paper information is transmitted through sealed, addressed envelopes or boxes by reputable companies.
• Electronic information is transmitted either through a direct line or has identifiers removed or is encrypted.